Business (still not exactly) as usual

After one of those days when you’re tempted to throw your laptop off a tall building, Mark from AlphaFirst came to the rescue. He was quick to respond, accessed remotely and sorted it out in a flash. Stress levels now reduced, I’m very grateful!

Nick never ceases to amaze me with his knowledge of windows and technology in general. He brings out the inner geek in me too!

I am a small business owner in Broxbourne and have been using Alphafirst to support my IT for over 5 years. They are friendly, knowledgeable and quick to respond and are keeping my systems future proof and running smoothly. I would recommend them to anyone.

Prompt delivery and set up as usual.

Have recently switched our IT services to AlphaFirst and have been extremely impressed at how professional and friendly the team have been. Very responsive and they have quickly resolved any minor issues we have had. Happy to recommend their service to others

We were very happy with the service provided.
Looking forward to having our computer system finally working as it should!!

Many thanks for your support yesterday. I’ll admit I was panicking – your calm common sense and expertise saved at least some of the hair I was tearing out.

Whenever we have had a serious IT issue I have always (for many years) been able to rely on you to understand the issue, to react promptly and get us back working quickly. Resolution to issues like this are crucial to our business and I appreciate your responsiveness.

Absolutely fabulous service from a local IT support company. Nothing is too much trouble. AlphaFirst believe in the old fashioned values of courtesy and integrity. Always quick to respond. Thank you

In times passed writing was done with a quill & a pen-knife was an essential piece of equipment. AlphaFirst is the sharpest computer-pen-knife I have ever come across! Thank you very much guys for your prompt & efficient service. Regards,

My experiences since around 11 years ago when I first signed up with you have been very good. In those early days you had a messaging service and I always got called back but now you have direct contact it’s much better, really good. It’s a very personal and helpful service, particularly from Nick (and then from Philip, after Nick introduced me to help with the Mac).

Supplying my new iMac and iPads was efficient and competitive too.

As always AlphaFirst find a fast and effective way of getting my PC back up and running with minimum fuss. The Alpha team are always friendly and very helpful.

We use AlphaFirst as our external IT Team, they are great, always quick and ready to respond A*

We chose to work with AlphaFirst two years ago as we were not happy with our current IT partner. We are a small organisation with independent consultants contracting to us on a wide number of projects. Our contact at AF talked me through what we were looking for and explained the various levels of support. We decided to go with a reduced support package due to our size and the support we got with this was excellent, we still have this support now.

In short Jeremy and his team at AlphaFirst are absolutely brilliant.

I don’t really do reviews but something happened today that I need to tell you about. My company produces Online Video content which our customers access through software that AlphaFirst created. We have thousands of videos and hundreds of customers.

This morning we began receiving calls from our customers telling us that there was a problem with the software and when we checked, we were experiencing the same problem too. We immediately reached out to AlphaFirst for help. Now to cap this we had an online presentation to a Global Customer that was scheduled for 20 minutes after making the support call to AlphaFirst. Their response was amazing, we sent them a video via their support system of what was happening and they got to it. Our meeting started on time and they had fixed the problem so that we could demonstrate our software to our customer.

I should mention that it turned out that the only reason why the software failed was due to human error on our side when backing up the system the night before but at the end of the day it doesn’t really matter because AlphaFirst’s response was just simply amazing and if you’re looking to work with a company that cares and gets things done when you need it most, then you only have one thing to do – Call AlphaFirst, you can’t go wrong.

AlphaFirst are always quick to respond, reliable, helpful and friendly. Excellent customer service

With a flexible and intelligent approach to resolving complex problems, and a can-do attitude, your recent development of our Finance Budgets application has been a great success and was delivered at great value compared to other possible solutions

This is the second time we have used your company and Nick and Tony have been very helpful.

Nick does go above and beyond I must say. He was very efficient and got us all sorted.

Reliable, personable, flexible, innovative, accurate and cost effective – what more could you ask for?

Our request was handled very quickly and easily so very happy with the service provided!

Just thought I would let you know that the staff here think you’re a genius!

Your bespoke software for Claim and Collect really was transformational to the business so thank you again for that. Will  certainly be in touch should we need similar again.

Leslie and Nick are always pleasant to deal with when any unexpected IT problems pop up. They have been very patient during our office upgrade this year!

I’ve really enjoyed working with you … great to work with people who just get stuff done!

Absolutely fabulous service. Really friendly, very knowledgeable and nothing has been too much trouble. Thank you!