Prices for IT support

Prices for our IT support agreements and adhoc support

Great value pricing for dedicated support to your business

Prices for IT Support

We recognise that all companies have many things to consider when deciding upon the level of IT support they need – size of your company, how much budget you have available, complexity of systems, etc. Our most popular options are below – but our service is designed to be flexible and we will always work with you to deliver exactly what you need.

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Adhoc Support - Low Priority

Best if you don’t want to commit to an agreement and you don’t mind waiting a few days on occasion for assistance

Response typically within a couple of days
£75 + VAT per hour

Emergency Support

If you need help as quickly as possible and can’t afford to wait – but you also don’t want to commit to an agreement.

8 hour response (depending on availability)
£120 + VAT per hour

Managed Support Agreements

Standard Support Agreement

If you would like peace of mind that someone will be available to help you when you need it, we highly recommend working with us on a managed service level basis.

All the following at a flat cost of just £25 + VAT per supported user, per month

Support during business hours
Support during normal business hours (9-5 Mon-Fri, excluding bank holidays) for the first two hours spent on any request – out of hours support also available on request, on a chargeable basis
Support for all users
Server, desktop, laptop and related equipment support for all users, whether site or remotely based
Technical Documentation
An initial hardware and software audit, and production of a central technical document detailing key information required to support you
Pro-active Monitoring
Pro-active monitoring and alerting for all machines – a member of the team is tasked with daily checks and will raise cases to resolve any issues found, often before you’ve noticed a problem
Centralised Windows Updates
Central automated patch management – effectively Windows Updates, but managed centrally by us rather than having to check each machine manually
Hardware and software audits
Basic reporting for all your desktops and laptops – detailing installed hardware and software including identification of any changes made, current user of the machine, etc
Full remote and on-site support
Remote access capability for all devices (by consent if required), including the ability to resolve some issues without disruption while your staff continue to work on the machine.
No long term commitment
Three months notice of changes or cancellation

Please note that installation work and additional hours are chargeable at £60 + VAT per hour (20% discount from adhoc). Local site visits are included in the cost, but visits to some locations may incur a surcharge, depending on distance or travel time from our office.

For all agreements, a minimum of 5 users and a minimum charge per month of £125 applies.