Support Agreements

A managed support agreement with us will help you look after your IT systems ongoing

Peace of mind

Support Agreements

Need guaranteed service and peace of mind? We provide managed service agreements to help you look after your IT systems ongoing

1
Cost Effective

A very cost effective way of providing IT support

2
Dedicated Team

A dedicated team of experts looking after your business, instead of one of your staff struggling to keep up on their own

3
Single Point of Contact

Your single point of contact for all things IT

Managed Support Agreements

Standard Support Agreement

All the following at a flat cost of just £25 + VAT per supported user, per month

Support during business hours
Support during normal business hours (9-5 Mon-Fri, excluding bank holidays) for the first two hours spent on any request – out of hours support also available on request, on a chargeable basis
Support for all users
Server, desktop, laptop and related equipment support for all users, whether site or remotely based
Technical Documentation
An initial hardware and software audit, and production of a central technical document detailing key information required to support you
Pro-active Monitoring
Pro-active monitoring and alerting for all machines – a member of the team is tasked with daily checks and will raise cases to resolve any issues found, often before you’ve noticed a problem
Centralised Windows Updates
Central automated patch management – effectively Windows Updates, but managed centrally by us rather than having to check each machine manually
Hardware and software audits
Basic reporting for all your desktops and laptops – detailing installed hardware and software including identification of any changes made, current user of the machine, etc
Full remote and on-site support
Remote access capability for all devices (by consent if required), including the ability to resolve some issues without disruption while your staff continue to work on the machine.
No long term commitment
Three months notice of changes or cancellation

Please note that installation work and additional hours are chargeable at £60 + VAT per hour (20% discount from adhoc). Local site visits are included in the cost of all our support agreements, but visits to some locations may incur a surcharge, depending on distance or travel time from our office.

Get your first month with us FREE




Get your First Month FREE
Get your First Month FREE

Our onboarding process

How our agreements work

Initial setup
We start with a full audit of software, hardware and other associated equipment that we will be supporting
Reference document
A reference document is created containing key information about your IT systems, so we can do our job properly ongoing
Monitoring Setup
Monitoring is set up on all systems to pro-actively check for problems – this is done on all machines, servers and desktops, using our specialist monitoring software designed for the purpose
Proactive Monitoring
Any problems that come up, our team will then deal with for you - often before you even knew there was one!
Ongoing support
If you do need to ask us for help, we'll do what we can to get you back up and running as quickly as possible

You are our priority

We put you first

Priority support
With any managed agreement, we recognise that all support is a priority
As fast as possible
If you have taken the trouble to ask us about a problem, we know that you want it sorted as soon as possible – our initial response to any request then is always as fast as possible
Help when you need it
When you ring us, for the most part you will get through directly to a technician who will log the case for you and start trying to help immediately if you need them to
Guaranteed timescales
If you do need to leave a message, or if you email us, the team will respond within agreed timescales for your contract with us – this is guaranteed

More often than not, we’ll know about (and be resolving) a problem on your systems before you were even aware of it. Standardised checks are made by the team on a daily basis – if any of these cause us concern, we will either manage the issue ourselves without you needing to get involved or discuss further with you to advise a resolution.

Our capability for full remote access to all supported machines minimises the need for site visits or even to disrupt the end user at all if we can fix an issue behind the scenes for you.

State of the art device monitoring and management

Cloud powered device management

We do things differently – with our cloud based management solution, all services below are provided as standard with all support agreements – at no extra charge

Simplified remote management
Secure, simplified remote management of your devices – we can often remotely fix an underlying issue without even disturbing your users work
See what you see on screen
When you do need help with something, we can support you quickly and easily from our offices and see what you see on screen – as if we were there with you
Centrally managed Windows Updates
Perform centralised patch management to ensure security, windows and other updates are up to date
Hardware and Software Auditing
Enhanced reporting capability gives you full visibility and control of your IT environment – hardware, software and usage reporting – all available at the click of a button
Backup monitoring
Check backup status – and alert if backups fail