Need occasional IT support but don't want to be tied into a contract?

Your own dedicated IT support person, with regular help when you need it, and no tie-in

Who is it for?

Any businesses without the need for a more regular managed IT support agreement or who’d prefer to only pay for IT support when they need it.

How does it work?

  • We’ll give you your own dedicated engineer who will get to know you and your business and find out what you need from our IT support
  • We’ll then set up a regular visit to you, as frequent or as infrequent as you like but typically every three months or so.
  • Each visit would usually take around an hour (or longer if you need it), and we can answer any questions you have, do some checks and solve any issues you’ve got while there, or schedule some follow-up time to look into later if needed.
  • We’ll set up a reminder on our systems for your next visit. If you don’t need us that time around, we’ll bump to the time after with no obligation or cost to you.
  • If you need us in between visits, just give us a call. We’ll still aim to help you as soon as we can and same day if possible, on the understanding customers on an agreement may take priority.

How much does it cost?

You only pay for the time you need, at our standard ad-hoc rate of £90 + VAT per hour, billable in just quarter-hour increments.

Book a FREE no obligation call to discuss what you need

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Our friendly team

Jeremy and the world-class team, here at AlphaFirst

AlphaFirst custom software and it support team - inside photo

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100% Guarantee for all work


We have a great track record for finding innovative solutions to our customer’s requirements, but if you are ever dissatisfied with any service for ANY reason, we will always work with you to correct or repeat it at no additional charge.

About AlphaFirst

AlphaFirst have been trading for over 20 years, supporting businesses of all sizes and shapes in London and the South East with their custom software development and IT support requirements.

Based in Hoddesdon in Hertfordshire, we pride ourselves on our personal service, and the many long-standing business relationships we’ve built with our customers.

We know it can be hard to place your faith and your systems in the hands of someone you don’t know, and we’d love to demonstrate how you can trust us to look after your IT as if it was our own.

Give us a call or drop us a message to find out how working with AlphaFirst is much more than simply having someone looking after your computers.

Nothing has been too much trouble

Absolutely fabulous service. Really friendly, very knowledgeable and nothing has been too much trouble. Thank… Read more “Nothing has been too much trouble”

Johanna Till

Very patient

Leslie and Nick are always pleasant to deal with when any unexpected IT problems pop up. They have been very patient during our office upgrade this… Read more “Very patient”

Kat Kizzle

Very impressed

Nick does go above and beyond I must say. He was very efficient and got us all… Read more “Very impressed”

Maxine Padalino

Quick to respond

AlphaFirst are always quick to respond, reliable, helpful and friendly. Excellent customer… Read more “Quick to respond”

Shella Turner

Transformational to the business

Your bespoke software for Claim and Collect really was transformational to the business so thank you again for that. Will  certainly be in touch should we need similar… Read more “Transformational to the business”

Ben Ross

Really enjoyed working with you

I’ve really enjoyed working with you … great to work with people who just get stuff… Read more “Really enjoyed working with you”

Alex Rammal

If I could give 6 Stars and more, I would

In short Jeremy and his team at AlphaFirst are absolutely brilliant. I don’t really do reviews but something happened today that I need to tell you about. My company produces Online Video content which our customers… Read more “If I could give 6 Stars and more, I would”

Michael Shane

Calm common sense and expertise

Many thanks for your support yesterday. I’ll admit I was panicking – your calm common sense and expertise saved at least some of the hair I was tearing… Read more “Calm common sense and expertise”

Vernon Halsey

Very happy with the service

This is the second time we have used your company and Nick and Tony have been very… Read more “Very happy with the service”

Andy Wing


We use AlphaFirst as our external IT Team, they are great, always quick and ready to respond… Read more “A*”

Dawn Anderson

Honest, friendly & reliable, highly recommend!

Read more “Honest, friendly & reliable, highly recommend!”

Christine Burke

Innovative and cost effective

Reliable, personable, flexible, innovative, accurate and cost effective – what more could you ask… Read more “Innovative and cost effective”

Michael Shane

Always quick to respond

Absolutely fabulous service from a local IT support company. Nothing is too much trouble. AlphaFirst believe in the old fashioned values of courtesy and integrity. Always quick to respond. Thank… Read more “Always quick to respond”

Janet Reeve

Every firm needs a Nick

Read more “Every firm needs a Nick”

Domenico Padalino BSc ArchDip ( HONS ) Arch RIBA MFPWS

Very happy with the service provided

We were very happy with the service provided. Looking forward to having our computer system finally working as it… Read more “Very happy with the service provided”

Jody Piggott

A very personal and helpful service

My experiences since around 11 years ago when I first signed up with you have been very good. In those early days you had a messaging service and I always got called back but now you… Read more “A very personal and helpful service”

Lester Bennett
Design Consultant

Very happy

Nick never ceases to amaze me with his knowledge of windows and technology in general. He brings out the inner geek in me… Read more “Very happy”

Tim Pedlar

Very happy

Our request was handled very quickly and easily so very happy with the service… Read more “Very happy”

Matt Bourn

Support we got was excellent

We chose to work with AlphaFirst two years ago as we were not happy with our current IT partner. We are a small organisation with independent consultants contracting to us on a wide number of projects.… Read more “Support we got was excellent”

Jon Luckhurst

I appreciate your responsiveness

Whenever we have had a serious IT issue I have always (for many years) been able to rely on you to understand the issue, to react promptly and get us back working quickly. Resolution to issues… Read more “I appreciate your responsiveness”

Tony Meyer

You’re a genius!

Just thought I would let you know that the staff here think you’re a… Read more “You’re a genius!”

Ben Ross

Professional and friendly

Have recently switched our IT services to AlphaFirst and have been extremely impressed at how professional and friendly the team have been. Very responsive and they have quickly resolved any minor issues we have had. Happy… Read more “Professional and friendly”

London Hire - Accessible Vehicle Rental
Richard Gerard-Sharp

Friendly, knowledgeable and quick to respond

I am a small business owner in Broxbourne and have been using Alphafirst to support my IT for over 5 years. They are friendly, knowledgeable and quick to respond and are keeping my systems future proof… Read more “Friendly, knowledgeable and quick to respond”

Tim Pedlar

Friendly and very helpful

As always AlphaFirst find a fast and effective way of getting my PC back up and running with minimum fuss. The Alpha team are always friendly and very… Read more “Friendly and very helpful”

John Branch

Fast efficient service

Read more “Fast efficient service”

Erika Kiss

Flexible and intelligent approach

With a flexible and intelligent approach to resolving complex problems, and a can-do attitude, your recent development of our Finance Budgets application has been a great success and was delivered at great value compared to other… Read more “Flexible and intelligent approach”

Colin Hooker

Absolutely Fantastic!!!!

In times passed writing was done with a quill & a pen-knife was an essential piece of equipment. AlphaFirst is the sharpest computer-pen-knife I have ever come across! Thank you very much guys for your prompt… Read more “Absolutely Fantastic!!!!”

Roy Holt
Granville Forbes Architects ltd
Beverley Packford

Just what we were looking for!

Read more “Just what we were looking for!”

Chloe Norris

All was good

Prompt delivery and set up as… Read more “All was good”

Chris Wells