Case study
AlphaFirst, the IT support company of choice for Golden Boy Coaches
Golden Boy Coaches first contacted AlphaFirst when their previous IT support company could not resolve a critical firewall issue. AlphaFirst visited the same day, diagnosed the fault quickly, and has supported Golden Boy ever since.
Golden Boy Coaches
- Two purpose-built depots, operating out of Hoddesdon, Herts
- Established since 1968, with 28 employees
- Offer passenger transport solutions throughout the UK and Europe
- Main areas covered are London, Herts and Essex
- Over 11,500 clients in their database and a coach fleet capable of carrying over 800 passengers per day
AlphaFirst involvement
- Worked with Golden Boy since 2017
- Provide IT support, new PC and laptop equipment and cyber-security protection
- Completed a successful upgrade to provide more reliable and secure Wi-Fi
“Nick answered the phone and said he would come down to our depot the same day to help. He arrived, plugged in his laptop and diagnosed the fault within 5 minutes.”
Andy Wing, Golden Boy Coaches
Background
Golden Boy Coaches first encountered AlphaFirst when their previous IT support company failed to resolve a critical Firewall issue.
Despite weeks of attempts, the previous provider could not diagnose the problem.
Andy Wing, at Golden Boy, relates the events:
“Interesting story! Our previous IT support company would only offer remote support and would sub-contract the hardware maintenance. This was frustrating as whenever there was a problem it would result in a lot of downtime and disruption to the business.
We had a problem with our Firewall which made our internet connection unstable and pretty much unusable. After a week of trying, our previous IT supplier could not diagnose the issue and would often blame third parties for the fault. At the end of my tether, I called AlphaFirst for help. Nick answered the phone and said he would come down to our depot the same day to help. He arrived, plugged in his laptop and diagnosed the fault within 5 minutes. He spoke directly to our IT company and told them what they needed to do to fix the issue!
Since then, AlphaFirst has been our IT support company of choice.
I like the fact that they are local to us and always on hand to help.
The team’s knowledge is amazing, and they prefer to prevent IT problems rather than waiting for things to go wrong and then react to them. They are also very friendly and easy to talk to!”
Recommendation
Andy Wing at Golden Boy has been kind enough to give us the following review:
“The service we have received from AlphaFirst has been excellent. They have helped us reduce costs by removing unnecessary hardware maintenance agreements. The business does not experience any more downtime as they monitor our systems and will often prevent a problem from happening before it occurs”
Andy Wing, Golden Boy Coaches
What AlphaFirst say
“We really enjoy working with Andy and the staff at Golden Boy Coaches.
“We were particularly touched by Andy’s kind words about our team. It’s always gratifying to know that our efforts have made a positive impact on our clients’ businesses.”