Move your business IT support to AlphaFirst and pay nothing for the first 3 months
We’ll use that time to understand your setup, support your team, deal with obvious risks and show you how we work before the paid support period begins.
We’ll agree the ongoing cost before anything starts, so there are no surprises after the free period.
If one everyday process broke tomorrow, would your business feel it?
Most IT providers focus on fixing computers. AlphaFirst does that too, but we also pay attention to how your business actually operates.
Many businesses run on a mixture of Microsoft 365, email, shared files, old systems, inboxes, manual checklists and important spreadsheets that only one or two people really understand.
That can work for a while, until something breaks, someone leaves, a report is needed urgently, or a process becomes too slow to keep managing by hand.
During the first 3 months, we look for the things that put pressure on the team
- Important work being held together by spreadsheets, inboxes or one person’s memory
- Staff copying the same information between systems, emails or shared files
- Manual admin slowing work down
- Reports, handovers or checks taking longer than they should
- User accounts, devices or Microsoft 365 setup that needs tidying
- Backup, security or access risks that need attention
- Recurring IT problems that keep interrupting the team
What the offer includes
The aim is simple: give you reliable IT support straight away, while also building a clearer picture of where technology is helping the business and where it is getting in the way.
- Remote IT support for everyday user, device and Microsoft 365 issues
- On-site support where needed and practical
- Help with users, email, devices, access and security basics
- Backup and continuity checks
- Support for servers, networks and the systems your team relies on
- Practical advice when a recurring issue points to a bigger process problem
If you already have an IT company, we know switching can feel like a big step. We’ll manage the handover carefully, check the important details, and make sure your team knows what is happening before anything changes.
Who this is for
This offer is a good fit if your business has outgrown ad hoc IT help and you want more than a reactive helpdesk.
- You have around 10 to 50 staff
- Your team loses time to avoidable IT problems
- Reports, handovers or admin tasks take longer than they should
- You want practical, local support from people who understand business pressure
- You want technology that can keep up as the business grows
Why AlphaFirst is different
We don’t just wait for something to break.
We help keep your IT working, but we also look for the recurring issues and ways of working that keep causing disruption.
If a better setup, clearer process or small system improvement would save time or reduce risk, we’ll explain that plainly. No jargon. No over-engineered project. Just practical advice based on how your business actually works.
How the offer works
Moving IT support can feel like a risk, especially if your current setup has grown over time and nobody has a perfect map of it.
First 3 months free
So we make the first 3 months free when you choose AlphaFirst as your ongoing IT support partner, starting with an initial 12-month agreement.
Clear price before anything starts
We agree the monthly price before anything starts, then use those first 3 months to settle the handover, document the important details, deal with the obvious risks and build a clearer picture of how your business runs.
Not dealing with strangers
By the time the paid support period begins, your team is not dealing with strangers. You have a support partner who already understands your setup, your people and the issues most likely to slow you down.
The result is a more stable long-term IT relationship, not just reactive support. Your team has people who understand how your business actually works.
I appreciate your responsiveness
Whenever we have had a serious IT issue I have always (for many years) been able to rely on you to understand the issue, to react promptly and get us back working quickly. Resolution to issues… Read more “I appreciate your responsiveness”
A very personal and helpful service
My experiences since around 11 years ago when I first signed up with you have been very good. In those early days you had a messaging service and I always got called back but now you… Read more “A very personal and helpful service”
Nothing has been too much trouble
Absolutely fabulous service. Really friendly, very knowledgeable and nothing has been too much trouble. Thank you!
Very patient
Leslie and Nick are always pleasant to deal with when any unexpected IT problems pop up. They have been very patient during our office upgrade this year!
Nick never ceases to amaze me
Nick never ceases to amaze me with his knowledge of windows and technology in general. He brings out the inner geek in me too!
Quick to respond
AlphaFirst are always quick to respond, reliable, helpful and friendly. Excellent customer service
Very happy with the service provided
We were very happy with the service provided. Looking forward to having our computer system finally working as it should!!
Professional and friendly
Have recently switched our IT services to AlphaFirst and have been extremely impressed at how professional and friendly the team have been. Very responsive and they have quickly resolved any minor issues we have had. Happy… Read more “Professional and friendly”
Friendly and very helpful
As always AlphaFirst find a fast and effective way of getting my PC back up and running with minimum fuss. The Alpha team are always friendly and very helpful.
Very happy
Our request was handled very quickly and easily so very happy with the service provided!
Support we got was excellent
We chose to work with AlphaFirst two years ago as we were not happy with our current IT partner. We are a small organisation with independent consultants contracting to us on a wide number of projects.… Read more “Support we got was excellent”
Flexible and intelligent approach
With a flexible and intelligent approach to resolving complex problems, and a can-do attitude, your recent development of our Finance Budgets application has been a great success and was delivered at great value compared to other… Read more “Flexible and intelligent approach”
If I could give 6 Stars and more, I would
In short Jeremy and his team at AlphaFirst are absolutely brilliant. I don’t really do reviews but something happened today that I need to tell you about. My company produces Online Video content which our customers… Read more “If I could give 6 Stars and more, I would”
Absolutely Fantastic!!!!
In times passed writing was done with a quill & a pen-knife was an essential piece of equipment. AlphaFirst is the sharpest computer-pen-knife I have ever come across! Thank you very much guys for your prompt… Read more “Absolutely Fantastic!!!!”
Calm common sense and expertise
Many thanks for your support yesterday. I’ll admit I was panicking – your calm common sense and expertise saved at least some of the hair I was tearing out.
Always quick to respond
Absolutely fabulous service from a local IT support company. Nothing is too much trouble. AlphaFirst believe in the old fashioned values of courtesy and integrity. Always quick to respond. Thank you
You’re a genius!
Just thought I would let you know that the staff here think you’re a genius!
Very happy with the service
This is the second time we have used your company and Nick and Tony have been very helpful.
Sorted it out in a flash
After one of those days when you’re tempted to throw your laptop off a tall building, Mark from AlphaFirst came to the rescue. He was quick to respond, accessed remotely and sorted it out in a… Read more “Sorted it out in a flash”
Friendly, knowledgeable and quick to respond
I am a small business owner in Broxbourne and have been using Alphafirst to support my IT for over 5 years. They are friendly, knowledgeable and quick to respond and are keeping my systems future proof… Read more “Friendly, knowledgeable and quick to respond”
A*
We use AlphaFirst as our external IT Team, they are great, always quick and ready to respond A*
Really enjoyed working with you
I’ve really enjoyed working with you … great to work with people who just get stuff done!
Innovative and cost effective
Reliable, personable, flexible, innovative, accurate and cost effective – what more could you ask for?
Transformational to the business
Your bespoke software for Claim and Collect really was transformational to the business so thank you again for that. Will certainly be in touch should we need similar again.
Very impressed
Nick does go above and beyond I must say. He was very efficient and got us all sorted.
Claim your 3 months free IT support
Book a short call and we’ll talk through your current setup, the likely monthly cost and whether the 3 months free offer is a good fit.